Frequently Asked Questions
Frequently asked questions
Have further questions? Please check our F.A.Q. where we answer all sorts of questions related to our service!
Perfect Clean Co bring all their own cleaning products and supplies that are approved by our company.
If you have particular products you would like us to use just leave a note in the comments section and we will accommodate you.
We offer loyalty cards to our customers and they come with 2 discounts over 6 cleans when you re-bookinclu. Discounts include a 10% discount and a 20% discount.
Always check your email and our website for the latest coupon discounts. You might also find our flyer in your mailbox with special offers for your area.
All payments are non-refundable.
If you need to reschedule your appointment, please provide us with at least 24 hours notice and we’ll set you up at the next best available date that works for our mutual schedules.
If you need to cancel, please let us know at least 24 hours prior to your appointment and we will refund your deposit amount. If appointment is cancelled after 24 hour notice period the deposit will be lost.
We do suggest that clients clear surfaces, it will help quicken the time of your cleaning service appointment. During a general clean, our cleaners are not permitted to remove overly cluttered surfaces, especially if it seems unsafe or may cause possible damage.
We make it our goal to assign the same cleaners or at least the same “lead cleaner” to each home. However, this is not always possible.
No, it’s not necessary to be home or at the property during the cleaning service appointment. However, there must be a detailed explanation of how the cleaners will enter the property.
If you will not be home during the cleaning service appointment, we require that you provide us with clear communication in advance regarding the agreed cleaning areas and any changes to our cleaning agreement or concerns you may have.
We try to pack as much value as possible in our cleanings; we love our customers and want to make sure everyone feels taken care of. Our normal, standard, cleaning includes the outside of all appliances (refrigerator, microwave, and oven), dusting and wiping of all surfaces – such as tables, countertops, desks, dressers etc. vacuum and mop (if applicable) all floors in the home (not including the basement).
We pay great attention to the bathrooms and bedrooms of each home – as both places are heavily used – it’s important they are completely clean for you.
Yes we do! Whatever your needs are, don’t hesitate to reach out directly to us and we’ll see what we can do – we strive to use our resources and accommodate everyone and all jobs.
We do background checks on every single employee and require a police clearance check to be hired by our company.
Great question! Yes we are! We’re going to be keeping this answer nice and simple!
We have an AMAZING redo policy! If you are not completely satisfied , please let us know within 24 hours of job completion. We will come back and redo any missed spots/areas completely free of charge.